Manufacturing Defect, Wear, Fade, Stain, and Water Damage*

WEAR LAYER - 20.0 mil (0.50 mm): RESIDENTIAL - Limited Lifetime, COMMERCIAL - 15 Years Full 

• Wear: must be through the wear layer to the degree that the printed pattern is affected or altered.

• Fade: must be to the degree that the floor is permanently discolored.

• Stain: must be from normal household cleaning agents, chemicals or routine care & maintenance.

• Water Damage: covers structural-integrity damage to the flooring itself after water exposure in standard conditions (does not cover flooding).

• **Light Commercial: refers to environments such as private offices, common areas in multi-unit dwellings, reception areas and public buildings or businesses which are not subject to frequent and harsh traffic nor the use of heavy machinery. 

The following are not covered by this Limited Warranty:

• Dissatisfaction or damage due to improper installation or maintenance, including use of improper cleaning solutions or finishes, unevenness or irregularities. Refer to the Nroro Flooring Installation Instructions for more details.

• Damage caused by fire, burns, abuse, flooding, spills, scratches, abrasive scouring pads, scuffing, staining, construction or installation.

• Damage caused by vacuum cleaner beater bar, indentations or damage caused by spiked heeled shoes, improper rolling loads, caster wheels, chairs or other furniture without proper floor protectors and cuts from sharp objects.

• Changes in color or sheen from exposure to sunlight or due to use of rubber-backed mats.

• Exterior applications.

• Loss of gloss.

• Minor shading, color or texture differences between samples or printed color photographs or illustrations and delivered product.

• Flooring sold as irregulars or trial grade materials or “as is”.

• This flooring should not be used to seal an existing floor from moisture, it is a floating floor which is waterproof, but this flooring cannot prevent problems associated with or caused by flooding, excessive moisture or alkalis in the subfloor or conditions arising from hydrostatic pressure.

• Mega-Fresh has been added to the flooring surface and underlayment to help protect the flooring article by inhibiting the growth of odor and stain-causing mold and mildew. This protection does not extend to surrounding surfaces.

• Only installation techniques described in the Nroro Flooring Installation Instructions are warranted. Nroro Flooring does not warrant installations involving custom cutting, such as 45-degree mitered corners and serpentine edges. Nroro Flooring does not warrant installations in which the flooring is adhered (glued or nailed) to the subfloor, as Nroro Floroing is a floating floor.

• Loss due to loss of time, inconvenience, incidental expenses (such as telephone calls, labor and/or materials) incurred in the removal or re-installation of the affected material, and any other incidental or consequential damages

Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, so that the above limitations and exclusions may not apply. Your Limited Warranty gives you specific legal rights, and you may have other legal rights, which vary from state to state and province to province. This Limited Warranty is in lieu of any other warranties, expressed or implied. Please keep your receipt or obtain it from Nroro Flooring. Nroro Flooring requires a valid proof of purchase in the form of sales receipt, invoice, or statement, which shows the date, product and location purchased. Original receipts are prone to fading over time. We suggest that you make a photocopy or scan your receipt for future warranty purposes. 

Claims under this Limited Warranty must be made to the following address:

Nroro Flooring

1130 N Nimitz Hwy A-121

Honolulu, HI 96817